GENERAL PROVISIONS
The site is the property of Rêves de Rebecca in its entirety, as well as the rights related to it. Any complete or partial reproduction is systematically subject to the prior written authorization of Rêves de Rebecca represented by its legal representative. Hyperlink type links to the site are also subject to the prior written consent of Rêves de Rebecca represented by its legal representative.
The general conditions described below apply to the sale of all jewellery sold on the Rêvesderebecca.com site. The fact of ordering products on this site involves the automatic application of all these conditions which we thank you for reading carefully. You must be 18 years to order on this site and accepting these conditions confirms that you are 18 years or over.
Article 01: Acceptance of the general conditions
The customer acknowledges having read these general conditions at the time of placing the order. He expressly declares to accept them without reservation.
Article 02: Value of the general conditions
These general conditions govern the contractual relationship between Rêves de Rebecca and her client, both parties having accepted them without reservation. They prevail over any other document except contrary clause.
Article 03: Photographs of jewellery
The photographs of the jewellery presented on the site are non-contractual documents that do not engage the responsibility of Rêves de Rebecca.
Article 04: Weight
The weight indicated is an average weight which can vary depending on the finger size selected and the work of the workshop.
Article 05: Weight and Measurement of Stones
Each stone is unique, the weight and the measure indicated may vary slightly. We assure you that either the measurement or the weight indicated correspond to the minimum to what you will receive.
Article 06: Number of Stones
For full turns, the total number of stones may vary depending on the finger size selected.
ORDER
Article 07 - a: Content of the order
The client requests that one or more pieces of jewellery be sent to the address he indicates. In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the second click of the order, by which you will have confirmed your shopping basket after having viewed the details thereof and in particular its total price and having had the opportunity to correct any errors.
Article 07 - b: Proof of order
Electronic recording systems are considered as proof of the nature, content and date of the order.
Article 07 - c: Cancellation of the order
Rêves de Rebecca reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order.
Article 07 - d: Error in the recipient's contact details
The information stated by the buyer when ordering is binding. In the event of an error or omission in providing the contact details (telephone number, e-mail address and postal address) the seller will not be held responsible for the impossibility in which it could be to deliver the product. The order remains maintained.
Article 07- e: Order tracking
A shipping confirmation is sent by email as soon as the order is shipped, allowing the status of the package to be tracked.
DELIVERY
Article 08 - a: Common provisions
Delivery is made to the address indicated by the customer when ordering, by direct delivery of the package to the recipient indicated by the customer or, in the event of absence, to the person he has authorized to do this when the command. It takes place during the time slots indicated by the carrier. For the permanent collection: we estimate the manufacture and delivery of your jewellery to 8 weeks maximum after receipt of payment. We make it our mission to meet the best deadlines. Any delays in the delivery of the package do not give the right to the buyer to claim damages or return for this reason. Please check your package upon arrival. You have 24 hours to issue reservations to the carrier in case of damage or non-received package.
Unfortunately no delivery is possible on a public holiday. In this case, you will be delivered within 2 days after.
Article 08 - b:
Delivery in mainland France, European Union
Delivery is free in France (DOM-TOM included) and in all countries of the European Union. It is provided by secure carriers in tracked packages.
Article 08 - c:
Delivery outside the European Union and French overseas departments and territories
We strongly advise the customer to contact us in the event of shipment abroad or in the overseas territories so that we can advise him on the delivery terms. Delivery is by international secure carrier. In some countries, customs and import fees may apply once the order has reached the destination country. The customer agrees to pay all import taxes and other taxes including VAT possibly due in his country. Rêves de Rebecca can in no way be held responsible for their default. All these costs are borne by the recipient. We have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so you can contact your customs department for more information. The overall cost of transport will be defined on a case-by-case basis by Rebecca's Dream transport service. This cost is fixed before invoicing and specified on it. Rêves de Rebecca reserves the right to apply additional charges in the event of special customs legislation or any other taxes due and inherent in the country of final destination.
Products delivered outside the European Union or delivered to France and having benefited from a tax refund cannot be refunded or exchanged.
Article 09: Engraving.
The engraved jewels are neither taken back nor exchanged
Article 10: Prohibition to resell the delivered products..
All orders placed with Rebecca's Dreams are for the personal use of clients. Customers of Rêves de Rebecca or the recipients of the packages therefore refrain from partial or total resale of the products.
Article 11: Return of custom jewellery
Any 3D drawing and any jewel made to measure for the client or containing personal modifications requested by the client is not the subject of the satisfaction guarantee. Therefore, the exchange or refund of a custom jewellery is impossible regardless of the country of destination.
Article 12: Impossibility of delivering
It happens that events beyond our control occur, in these cases we undertake to resolve the situation as soon as possible. Are considered force majeure releasing the seller from his obligation to deliver war, riot, fire, strike, accidents and the impossibility of being supplied; that these facts take place in the country of the buyer or that of the seller.
GUARANTEES
Article 13: All products are subject to a contractual guarantee, which does not preclude the legal guarantee provided for in articles 1641 and following of the French Civil Code:
"Article L. 211-4 of the French Consumer Code: The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from packaging, assembly or installation instructions when this has been charged to him by the contract or has been carried out under his responsibility.
Article L. 211-5 of the French Consumer Code: To comply with the contract, the product must:
1 ° Be suitable for the use usually expected of a similar item and, where applicable:
- correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.
Article L. 211-12 of the Consumer Code: The action resulting from the lack of conformity lapses two years after delivery of the goods.
Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which so diminishes this use, that the buyer would not have it not acquired, or would have given a lower price, if he had known them.
Article 1648 first paragraph of the Civil Code: The action resulting from latent defects must be brought by the purchaser, within two years from the discovery of the defect. "
Rêves de Rebecca guarantees that the stones set on your jewel comply with the certificate (s) which accompanies your jewel. The weight of the jewel, the size and the weight of the stones can vary from the indications on the product sheet, depending on the stones available on the market when ordering. The customer benefits from a guarantee which allows him to return the defective jewellery delivered in accordance with articles L211-4 and according to the consumer code.
This guarantee cannot be granted to you if the defect which you claim is the result of an abnormal use of the jewel, normal aging or the intervention of a third party on the jewel.
SELLING PRICE
Article 13 - a : Monetary unit
The price is fixed in euro.
Article 13 - b: Price fixing
France and European Union:
The price indicated in the order confirmation is the final price. It is expressed inclusive of all taxes and includes VAT. It includes the price of the item or items ordered, the handling, packaging or storage costs of the products as well as the transportation and commissioning costs.
Outside the European Union :
The price indicated in the order confirmation includes the price of the article or articles ordered as well as the agreement concluded by email on a case-by-case basis for transport. This agreement is verified by Rebecca's Dream transportation service. For arrival duties and taxes, refer to article 08 - c.
Article 14: Payment
Article 14 - a: Date of payment.
The sale price is payable in full amount on the day of the actual order.
Article 14 - b: Payment methods
The payment can be made by bank card marked with CB, cash or by bank transfer. Payment by credit card is made online in a secure environment. The customer’s credit card number is sent directly to and from Rebecca’s Dream Server, from the buyer's bank to the seller’s. The customer's order is validated by Rêves de Rebecca when the bank payment centers concerned have given their payment.
Article 14 - c: Cash payment
Rêves de Rebecca offers a cash payment solution via Western Union.
The customer agrees to pay Western Union fees.
This solution is applicable for any order below 1000 €.
Article 14 - d: Refusal of payment
If the payment is refused, the order is canceled. The customer is notified by email.
Article 14 - e: Archiving and accessibility of contracts concluded online
The contracts concluded on our website (data relating to your order and CGV in force on the day of your order) are archived for a period of 10 years. You can access archived contracts by requesting them by email at contact@revesderebecca.com
Rétraction
Article 15 - a: Deadline for retraction
The customer has 14 (fourteen) days from receipt of the order to form an opinion. If the period of 14 (fourteen) days expires on a Saturday, a Sunday or a public or non-working day, it is extended until the first following working day. After this time, the request for a refund or exchange of the product will no longer be possible.
Article 15 - b: Terms of retraction
If your jewel does not give you complete satisfaction despite the care we have taken in it, you have 3 solutions: full refund of your order by bank card (for purchases by bank card), bank transfer (for purchases by bank transfer ), the exchange for a new piece of jewellery at a higher or equal price, or a credit that you can use for a new item, for example.
Article 15 - c: Terms of return
In the event that the customer does not wish to keep the articles or the delivered article, he must return the product to the following address: Rêves de Rebecca, 2 chemin de la Danillonne, 83200 Le Revest les eaux, France. The jewel must be returned new and unworn with its certificate, invoice, original box and packaging. You do not have to provide a reason to exercise your right of withdrawal. You will not suffer any penalty. Please note, custom creations, 3D drawing orders, engraved rings, jewellery and damaged and / or sale items will not be returned, exchanged or refunded. Also note that the protective tab associated with the jewel must be intact upon return (it certifies that the jewel has never been worn). If the tab has been removed or damaged, there will be no refund as for items. The return shipping costs are fully borne by the buyer. Upon receipt, only Rêves de Rebecca authorizes itself the right to accept or not the returns according to the conditions of the conditions of return. A ring that is not the right size is not a reason for return. The size cut offered by Rebecca's Dreams is based on the recipient's size declaration, which commits to the size, see ringer.
Article 15 - d: Refund of the customer
The exercise of the right of withdrawal gives rise to a refund of the sums paid during the order as soon as possible and at the latest 30 (thirty) days from the date on which the jewel is received then checked and returned accepted by Rêves from Rebecca. Reimbursement will be made by bank card, bank transfer.
Article 15 - e: Right of cancellation
Each customer is entitled to cancel an order within the limit of 1 annual cancellation. This cancellation is impossible for any order outside the permanent collection. In which case the second cancellation will not be taken into account and the order will be maintained
Article 16: Complaints
In the event of a complaint, the customer can contact us by email: contact@revesderebecca.com
Responsibility
Article 17 - a: Limitation of liability
The responsibility of Rêves de Rebecca is strictly limited to the value of the items purchased as expressed in the confirmation of the order and reduced by the amount of shipping costs.
Article 17 - b: Liability exclusions.
Rêves de Rebecca cannot be held liable for damages of any kind, whether tangible or intangible, which may result from the improper use or malfunction of the products sold. The same goes for possible modifications of products from other manufacturers.
DISPUTES
Article 18 - a: Applicable law
These general conditions are subject to French law.
Article 18 - b: Original language
These general conditions were originally written in French.
Article 18 - c: Settlement of disputes
In the event of a difficulty related to the application of this act, the client and Rêves de Rebecca undertake to seek, before anything else, an amicable solution, in particular with the help of a consumer association, a professional trade association or any other person of their choice. In the absence of an amicable agreement, the customer applies to the competent commercial court under French law.
GENERAL COLLECTION AND USE OF DATA
Article 19 - a: Collection of personal information
The collection of personal information for the purposes of mail-order sales is compulsory: this information is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. In the event of a lack of information, Rêves de Rebecca cannot be able to confirm the order.
Article 19 - b: Prior declaration relating to personal information
In accordance with the French law `` files, data processing and freedoms '' of January 06, 1978 modified by the law of August 06, 2004, the processing of personal data relating to the customer is the subject of a prior declaration to the French National Commission of the Computers and Liberties. The processing of personal data carried out on our site has been the subject of a declaration to the Commission “Nationale Informatique et Libertés” under the number 1663761 v 0.
Article 19 - c: Processing of personal information
The personal data collected on our site is used to carry out order processing and manage the commercial relationship (deliveries, invoices, after-sales service). Rêves de Rebecca undertakes not to communicate the contact details of its customers to a third party, free of charge or for a consideration.
We may also use your data for advertising purposes, either after obtaining your express consent, or to the extent permitted by law. We may also use your data to meet our legal and / or regulatory obligations where appropriate and/or regulatory.
Other recipients of your personal data are, where applicable, our payment or payment security providers, our delivery providers, our business partners. In the event that this is required by law, your consent is collected or a possibility of refusal is provided to you before any transmission of data.
Article 19 - d: Registration of data by cookies
Our website uses cookies. These are small text files saved to your hard drive. The cookies used on our site allow us to offer you better use of the site.
Most cookies are intended to allow or facilitate your browsing and are necessary for the operation of our online store. You can express your consent or object to the use of cookies that do not configure your connection device appropriately. For this, refer in particular to the user guide for your browser.
Article 19 - e: Right of access, modification, rectification, deletion of personal information
The customer has a right of access, modification, rectification, deletion of data concerning him (article 34 of the law of 1978) which he can exercise with Rebecca's Dreams by sending an email to contact@revesderebecca.com